N U T R A O S H A D H I

Grievance Cell

We're here to address your concerns and resolve issues promptly

Our Commitment

At UniPay Digital, we are committed to providing excellent customer service and ensuring that all your concerns are addressed promptly and effectively. Our Grievance Cell is dedicated to resolving any issues you may face while using our services.

How to Lodge a Grievance

Email Support

Send us a detailed email with your complaint

Send Email
Phone Support

Call us directly for immediate assistance

Call Now

Grievance Categories

Order Related

Issues with order placement, tracking, or delivery

Product Issues

Damaged products, quality concerns, or wrong items

Payment Problems

Billing issues, refund delays, or payment errors

Account Issues

Login problems, account access, or profile updates

Service Quality

Customer service experience or website issues

Other Complaints

Any other issues not covered above

Grievance Resolution Process

Lodge Complaint

Submit your grievance through email or phone

Review & Acknowledge

We review and acknowledge within 24 hours

Investigation

Thorough investigation of the issue

Resolution

Provide solution within 3-5 business days

Contact Information

Grievance Officer

Email: support@uni-pay.in
Phone: (+91) 9549899933
Address: Office Number 2, First Floor, Ganga Tower, Khatipura Road, Near S D Aggarwal, Jhotwara, Jaipur, Rajasthan - 302012

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Response Time: Within 24 hours

Escalation Process

If your grievance is not resolved within 5 business days:

You can escalate your complaint to our senior management team. Please mention your previous complaint reference number when escalating. We are committed to resolving all grievances to your satisfaction.